Michael Frye

I'm just going to make a quick list of frustrations I've encountered over the past few months because otherwise I'd be typing things out all afternoon: - Agent was utterly unreachable for weeks at a time. No response to e-mails, no response to calls. We finally got hold of his assistant and was told he was out of office but there was no auto-reply from his e-mail account and no one else ever got back when we left voicemails. So you'd better hope he doesn't vanish again at a time when you need him. - Once he was finally back in the office it was still taking an eternity to get updates on our issue. My finacee called and spoke with his assistant and was told that Michael had e-mailed me a response regarding our concern. There was no e-mail so either he lied to his assistant or his assistant lied to my fiancee. My follow-up e-mail requesting clarification on this discrepancy remains unanswered as I type this review. - I incurred an additional premium charge of $238 dollars when the insurance company stated that they didn't have proper documentation to support a discount based on the age of the roof on my home. Agent stated that it wasn't his fault because we had originally provided the documentation to a different Comparion agent that no longer worked there. Received a partial refund after proof was provided a second time but was still out over $150 due to Comparion's error/inability to maintain documentation on their customers' accounts. - My homeowner's insurance didn't auto-renew after the first year came to an end. I found this out because my mortgage lender sent me notice of a $75 fee that I would be incurring due to a lapse of coverage. I've owned a number of homes over the past couple decades and NEVER had an issue with an insurance company failing to notify the lender of an annual auto-renewal. TLDR: avoid at costs. Allstate provided higher coverages at a lower price anyway so maybe it was for the best that Comparion's customer service was so awful I ended up shopping around.

Angelica is the best! She answered all of my questions and reassured me when I wasn’t sure. She’s is so kind and I would recommend her and Mr Mike to all of friends and family! They really show how much you mean to them, so thank you Angelica and Mr Mike for all of your help!