California

Lamplighter Award

Pacesetter

Pursuit of Excellence

San Ramon, CA

Online

Pacific Region Virtual Agents

Thank you so much for taking the time to leave this amazing review. My job is to advise you on all your insurance needs and I am so pleased I could do that. I look forward to helping you again in the future.

A.J. is such a valuable resource! He has helped us tremendously with managing our auto, home, and umbrella policies for years. We always reaches out with suggestions to better protect ourselves and is quick to respond to any emails. We plan to use A.J. as our agent for years to come!

Hi, Elle V! Thank you so much for taking the time to leave this amazing review. I work hard to exceed expectations and I'm thrilled you had a good experience. If you have additional needs or questions, please reach out!

A.J. is awesome! He made everything easy and was very patient answering all the questions I had. He was easy to get a hold of and always responded fast to any phone calls or emails. I highly recommend working with A.J.

I’m so grateful for your kind words, Kathryn. Thanks for sharing your review with us and the community. My job is to advise you on all your insurance needs and I am so pleased I could do that. If you have friends who need insurance, please send them my way!

AJ was very responsive to my inquiry about condo coverage, even when it was after normal business hours.  This was an immense relief to me in the current California insurance situation where my usual insurer is not offering property policies at all. Once my condo purchase offer was accepted, AJ quickly reviewed my HOA documents to provide quotes at several levels of coverage.  He gave a clear explanation of how I could set up my coverage remotely from out of state.  Thanks, AJ!

Hi Bryan Wells, thanks for leaving such a positive review!

AJ was easily the most responsive and personable agent I spoke to while looking for all my insurance needs. Within 30 minutes I had everything I needed and more. He took the time to run through all my options and educate me on why the options he presented were the best for me and my situation, which was so appreciated. Highly recommend!

Hi, Steven De La Cruz! Thank you so much for taking the time to leave us this amazing review.

Aj has been an amazing agent for myself and my family. He’s provided us with great support and guidance through the years. The peace of mind knowing my family is protected and in good hands with an agent of Aj’s caliber has been priceless. My family has recently been struck with the unfortunate situation of a busted pipe in our bathroom which led to our house being flooded. Once again Aj has proven himself as the outstanding agent he is and went above and beyond to reassure our questions and concerns throughout this whole process. Aj’s professionalism and customer service is unmatched and I highly recommend him as an agent.

Hi Stewart Hesketh-Paterson, thanks for leaving such a positive review!

Hi I contacted Andrew for Auto, Rental and Earthquake insurance.

Andrew has been a pleasure to work with. He answered my emails and requests really quickly and arranged my insurance at an excellent price.

I would highly recommend contacting Andrew for all your insurance needs as he is very knowledgeable, non-pushy and quickly processes your requests.
Excellent service and thanks very much Andrew, really appreciate your prompt responses and service.

Hi Kristina Timmons, that's great to hear! Thank you so much for taking the time to leave us this amazing review. It was a pleasure working with you. My job is to advise you on all your insurance needs and I am so pleased I could do that. I'm glad I could help you find the right insurance at the right price. I work hard to exceed expectations and I'm thrilled you had a good experience.

AJ Franco has been our insurance agent for about 10 years. AJ Franco has always taken good care of our family with all the needs of a growing family of 3 kids and dogs. He has always stayed in touch with us to make sure our coverage is always complete and meets the needs of our family.
We have 3 kids and we have had to put them on and then off of our car insurance as they turn 16 and then grow and get their own insurance. AJ gives us quality information so we make the best decisions on buying a car and the practicality of car insurance for 16 year olds. We are on our last kid getting his license and I reached out to him and he immediately got back to me with quotes. It is just sets my mind at ease that AJ cares about our family and treats us with the utmost respect.
If I ever have a question for him regarding any of the multitude of insurances we have (home,car, earthquake, pet, and umbrella) he gives an immediate response to helps ease my mind. If he is not available he sends me directly to where I can get answers.
AJ is truly a wonderful, respectful, amazing insurance agent. I would highly recommend him to anyone who is looking for security in the many types of insurances that you might need in your life. We are sticking with AJ as long as he is part of Liberty Mutual Insurance. Honestly we would follow him wherever he was an agent, that is how much I truly trust him.

Thank you so much for taking the time to leave us this amazing review. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price and I am thrilled that you are satisfied with our services.

AJ helped us secure our home insurance for our first home and it was a very easy process. A year later, I reached out to him again on behalf of my father as he was looking to get different quotes for his home insurance. AJ was so helpful in this process, he responded quickly and looked up several quotes for us. He made the experience a breeze. We were able to secure a good home insurance policy and he explained everything along the way. AJ is knowledgeable, friendly and professional. Will continue to work with him and recommend him to friends and family!

Hi, Jonathan San Diego! Thank you so much for taking the time to leave us this amazing review. I work hard to exceed expectations and I'm thrilled you had a good experience.

A.J. was very knowledgeable and helpful in providing information as well as options on auto insurance. He was amiable and easy to talk to. I highly recommend him for any of your insurance needs!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Gary Bellitt! I’m thrilled that you are satisfied with our services.

Our representative AJ was terrific to work with. Always available and his quick follow up and attention to all the little details was outstanding. Thanks for making our experience looking for insurance a Good one. 👍

Hi Laurie Witherby, I appreciate the fantastic review! It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

AJ has been an amazing agent to me these last few years.  From a new home to now my teenage son driving, he has helped me with all of my insurance needs.  He is a wealth of information, very responsive and wonderful to deal with.  I highly recommend him!

Thanks for sharing your review with us and the community. Insurance is complicated. I love to help make it simple.

Very timely responses, always available to address my questions

Hi, jflaaten21! Thank you so much for taking the time to leave us this amazing review. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price.

A.J. has been our insurance agent for all our family's needs - cars, home, and boat. He's always professional and easy to work with. He has consistently ensured that we have the right policies to meet our needs, providing excellent customer service every step of the way. Highly recommended for anyone seeking an exceptional insurance agent!

Hi Nick De La Cruz, I appreciate the fantastic review! I am so glad that you enjoyed your experience. Thank you for your business!

AJ is the best in the business! He is super responsive and very professional. I have worked with him for over ten years and wouldn’t work with anyone else. I recommend him to all my family and friends, who now all work with him as well, because I know AJ will take great care of them!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Nick D!

AJ is the best in the business! Very responsive, super helpful and professional. I recommend AJ to all of my friends and family with confidence because I know they are in good hands working with him.

Sara Zeidan, we’re so glad you had a good experience. We look forward to serving your insurance needs for years to come!

Andrew is absolutely amazing. So helpful and easy to get a hold of always. From the beginning since we bought our house, he has been there to answer any questions, and now we have been working with him for over a year now. Thank you for all your help, Andrew!

Thank you so much for taking the time to leave us this amazing review. I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

A. J. Franco is awsome. He assisted me and my husband with our homeowners insurance; during the whole processes of becoming new home owners, along with our loan adjuster the two made an outstanding team.
Answering all of our question, and allowing us to get what is needed.
Not pushy at all with suggested add-ons to our policy, that we may need in the feature.
Reponse time to questions or conserns was immidiatelty.
Not to mention the responce time with the quote, along with when it came to anwering questions and concerns.
Outstanding costumer service.

THANK YOU.

I’m so grateful for your kind words, Chrys10. Thanks for sharing your review with us and the community. It was a pleasure working with you. I'm glad I could help you find the right insurance at the right price. I work hard to exceed expectations and I'm thrilled you had a good experience. I look forward to helping you again in the future.

I found Andrew Franco a couple of years ago during the pandemic when searching for another insurer for an umbrella policy.  He was responsive and so very helpful.  He found me great coverage and it was a lot less than what I was paying.  Everything was done via email (which is my preferred mode of communicating) except for sensitive details like birthdays and credit card information.  I was so happy to have found him and to save several hundred dollars in addition.

Then this year, I asked Andrew if he could shop around for me for a homeowners policy because the one we had was increasing a couple hundred dollars every year.  It was getting to the point that it felt excessive.  He found me two great companies.  After discussion and research, our family settled on one of the companies.  Andrew was efficient, responsive, and helpful in every way.  I had asked him to re-quote the policy with different deductibles because we were desperately trying to save money with rising costs everywhere.  He quickly got me new quotes and helped me purchase the policy that same day.

Andrew is a great insurance agent.  I highly recommend him.  I have had a great experience.  He is always helpful, responsive, and kind to deal with.  So if you're shopping around for insurance of any kind, give him a call.

Hi Faiza, thanks for leaving such a positive review! I work hard to exceed expectations and I'm thrilled you had a good experience. I look forward to helping you again in the future.

AJ is knowledgeable, kind, resourceful, and incredibly responsive.  I had so many questions before starting a policy.  AJ was always there to walk me through things and encouraged me to ask the right questions.  He always makes sure that I am taken care of.  I couldn't recommend anyone more highly because AJ is simply the best!

I’m so grateful for your kind words, Mohammed Akbari. Thanks for sharing your review with us and the community. I’m thrilled that you are satisfied with our services. If you have friends who need insurance, please send them my way.

Mr. Franco is a real professional and gentleman. His approach and handling the issues promptly and professionally is admirable. I wish him further success in his professional career

Thank you so much for taking the time to leave us this amazing review. I loved being of service to you and hope I can assist you again soon.

My family has used AJ for many years and he has become like family to us! He is so reliable, knowledgeable and efficient that we go to him for all our insurance needs!

Thanks for sharing your review with us and the community. I’m thrilled that you are satisfied with our services. I look forward to helping you again in the future.

We met AJ via my corporate company and glad we continue to work with him!

AJ has been VERY responsive and helpful! He'll provide several options, if any, for home and car insurance.  Easy to work with esp when we transferred to Liberty from a differ insurance; AJ answered all of our questions starting out and when we revisited our rates, he would give us further details if we were receiving the best rates.

Thanks, AJ!

Thank you for the 5 stars, Lisa Kiseloff!

Charles Perkins, we’re so glad you had a good experience with me as your dedicated agent. We look forward to serving your insurance needs for years to come!

I had troubles with my last insurance company many years ago when they wanted me to do too much on the computer. AJ took the time to meet with me in person and help me through everything. I can always call him to ask questions about my policy or change a vehicle on it. I really appreciate his personal touch - that is something too many people have lost these days.

I’m so grateful for your kind words, Emily Gailey. Thanks for sharing your review with us and the community.

Always a quick and painless exchange when every I need to make changes to my policy or get information from them.

Angelo Lagorio (Angelo Lagorio, Esq.), thank you for your review. We appreciate your business!

AJ is highly professional, responds to me quickly after each inquiry, offered several options for coverage, and helped me to choose the best one. I highly recommend AJ to anyone looking for a great insurance agent.

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, K Boggs!

AJ and Liberty have been awesome to work with, insuring our vehicles, home and an additional umbrella policy. AJ has been easy to work with and is always just a phone call away when we have policy questions or have another claim to file. Liberty made it easy when we had a potential leak in our first house, a leak and significant damage in our second house, a hit and run with our car and two stolen catalytic converters. Thanks for helping out our family!

I’m so grateful for your kind words, Joe Grammatico. Thanks for sharing your review with us and the community.

I’ve been with AJ Franco for about 5 years now.
I’ve also been with other insurance agents who only care about your money and don’t respond when I really need them. AJ is the man plain and simple. He goes above and beyond the normal scope. I never have to worry about my assets not being insured properly or my policies not being priced fairly. If you’re looking for a knowledgeable and responsive agent who truly cares about your assets and your pocketbook then look no further!

We put customer experience and satisfaction as our priority, and your review reaffirms the work we put in every day. Thanks for your kind words, Matt Ramirez!

A.J. has been nothing but amazing for the last 10 years I’ve been working with him. Over the years, he’s been extremely reliable, responsive, personable, and honest resulting in overall superb customer service. I would 100% recommend him and will definitely continue to work with him on all of my future insurance needs. Thanks for everything A.J.!

Thank you for the 5 stars, Acacia Waters! I am happy to have helped through your first time home buying process! Although a claim is a stressful situation, I am glad you had a positive experience. You certainly nailed it, we as agents strive to be there in time of need and our value is shown in your feedback, thank you!

I cannot recommend AJ enough! He has been an amazing for my insurance needs.  He was recommended to me when we were in escrow by our mortgage broker. We were first time home buyers and needed guidance: AJ provided that. We switched our car insurance to Liberty Mutual as well, specifically because of the excellent support AJ provided to us. He always responds rapidly, and is courteous and helpful. We recently had a pipe break in the bathroom wall and as soon as we turned off the water main, I called AJ. He provided me with all of the information I needed about the process, and he also calmed me down during a time of intense stress. I could have just called the 800 number, but having him personally support me in a chaotic situation was so nice.  He was also able to get us a better car insurance quote than what I was finding online, without having to sacrifice the coverage I wanted.  We have been with him for just over three years now, and I absolutely love him. I never understood why someone would need an insurance agent when you can just do it yourself online, but now I understand: the personal service AND great rates! I really appreciate him and all he has done for us.  Thank you, AJ!

Thank you, Christophe Wu! We are glad to have helped with your insurance needs. We strive to provide competitive rates and quality insurance products and your review confirms we are doing a good job!

AJ is truly an expert when it comes to anything insurance -- he consistently provides phenomenal service and somehow manages to offer unrivaled rates and coverages. AJ is incredibly quick to respond and has always been a reliable resource for home insurance, earthquake insurance, auto insurance, and so much more. Look no further if you need insurance coverage!

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Location

San Ramon, CA

About me

Licensed in

California - 0F77350

Idaho - 9593912

Nevada - 3615569

Oregon - 9593912

Services

Car insurance

Home insurance

Umbrella insurance

Life insurance

Insurance consulting

Languages

English

Education

University of California, Davis

Qualifications

LUTCF

Awards & Honors

Lamplighter Award

Pacesetter

Pursuit of Excellence

Reviews about A.J. Franco